Responsible gambling

As part of its commitment to responsible gaming practices, Casino at West Edmonton Mall offers various tools and resources to help patrons control their play.

Self-Exclusion: Guests can request self-exclusion from the casino for a set period, which will be recorded on Alberta's Self-Exclusion Registry. This option is available at the Guest Services desk or through contacting AGLC directly.

Deposit Limits: Patrons can establish deposit limits to prevent excessive spending and to maintain financial stability during their visit.

Time-Outs: Time-out options allow players to temporarily pause gaming for a specified period, providing an opportunity to reassess play habits and set boundaries.

Reality-Check Messaging: Throughout the gaming floor, messages are displayed periodically to remind patrons of responsible gaming practices. This may include information on setting personal limits, taking breaks from play, and understanding the signs of problematic behavior.

Staff Training: Employees at Casino at West Edmonton Mall undergo training to recognize potential problem gamblers and provide support when needed.

On-Site Education Materials: The casino provides informational materials within its premises, offering guidance on responsible gaming practices.